For this episode of Boss Level I took the ferry over to Tallinn to visit the office of TransferWise. TransferWise is creating a fast and cost-effective way of sending money from a country to another. It’s valuation in its previous round of funding was close to a billion.
The way they operate is inspiring. Teams have a Key Performance Indicator or KPI that they try to improve. The KPI’s are as customer-facing as possible. How the teams improve that KPI is totally up to them. And just to make it even more complex, but effective teams can also change the KPI they use.
I’m talking to Nilan Peiris, their VP of Growth.
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